Delivery Options Overview

Health Hand® is committed to delivering authentic health and wellness products across India in a safe, timely, and transparent manner. This Shipping & Delivery Policy outlines the terms governing order processing, dispatch, and delivery.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

For safety, hygiene, and regulatory compliance reasons, certain products are not eligible for return or exchange once delivered.

The following items are non-returnable and non-exchangeable:     

The product is not accepted back if at least one of the components is missing:

1. Opened or Used Products

  • Any health supplements, Ayurvedic formulations, or nutraceuticals that have been opened, used, or unsealed.

  • Products with broken safety seals or tampered packaging.

2. Personal Care & Hygiene Products

  • Items such as oils, creams, powders, capsules, or ingestible products once opened.

  • Products that come into direct contact with the body.

3. Temperature-Sensitive Products

  • Items requiring controlled storage conditions once dispatched and delivered.

4. Promotional / Clearance Items

  • Products purchased during special sale offers, clearance sales, or limited-time promotional campaigns (unless received damaged or defective).

5. Products Without Proof of Purchase

  • Items returned without an invoice, order ID, or valid proof of purchase.

6. Products Reported After the Allowed Timeframe

  • Any product for which a complaint is raised after 48 hours of delivery.

1. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

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2. Shipping Charges

  • Shipping charges are calculated based on the delivery location and order details. The exact shipping cost will be displayed at checkout before completing the payment. We work with reliable courier partners to ensure safe and timely delivery of your order.

3. Delivery Time

  • Delivery usually takes 3–7 business days depending on the delivery location. Remote or rural areas may take slightly longer.

Shipping Policy FAQ

My order hasn't arrived yet. Where is it?

Once your order is shipped, you will receive a tracking number via SMS or email.
You can use this tracking number to track your order on the courier partner’s website.

If your order has not arrived within the expected delivery time, please contact our support team at [email protected] and we will assist you.

Do you deliver on public holidays?

Our courier partners generally do not deliver orders on national or public holidays. If an order is placed during a public holiday, it will be processed on the next working day. Delivery timelines may slightly extend during holidays or peak seasons, but we always aim to dispatch orders as quickly as possible.

Do you deliver to my postcode?

We deliver to most locations across India. Delivery availability depends on whether our courier partners service your postcode. You can enter your postcode on the checkout page to confirm if delivery is available in your area. If your location is serviceable, your order will be processed and shipped normally.

Is next-day delivery available on all orders?

Next-day delivery is not available for all orders and locations. Delivery timelines depend on product availability, order processing time, and the delivery location. In most cases, orders are delivered within 3–7 business days. If next-day or faster delivery is available for your location, it will be shown during checkout.

Do I need to be there to sign for delivery?

In most cases, someone may need to be available at the delivery address to receive the package. Our courier partner may require a signature or confirmation at the time of delivery. If no one is available, the courier may attempt delivery again or contact you to arrange a suitable delivery time.