Privacy Policy

This Privacy Policy describes how Health Hand® (“Company”, “we”, “our”, “us”) collects, uses, processes, stores, and protects your personal information when you access our website [www.yourwebsite.com] (“Website”) or purchase our products and services.

By accessing or using our Website, you consent to the practices described in this Policy.

1. Legal Compliance

This Privacy Policy is published in accordance with:

  • The Information Technology Act, 2000 (India)

  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  • Applicable data protection and consumer protection laws

2. Information We Collect

We collect information in the following categories:

2.1 Personal Information

Information that identifies you directly, including:

  • Full name

  • Email address

  • Mobile number

  • Shipping and billing address

  • Order history

  • Account login credentials

2.2 Sensitive Personal Data (if applicable)

We do not collect or store financial information such as credit/debit card details. Payments are processed via secure third-party payment gateways compliant with PCI-DSS standards.

2.3 Automatically Collected Information

When you access our Website, we may automatically collect:

  • IP address

  • Device type and operating system

  • Browser type

  • Pages visited and session duration

  • Cookies and tracking data

3. Purpose of Collection

Your information is collected for legitimate business purposes including:

  • Order processing and fulfillment

  • Customer service and support

  • Account management

  • Transaction confirmation and updates

  • Fraud detection and prevention

  • Marketing communications (only with your consent)

  • Improving user experience and website functionality

We collect only such information that is necessary for the stated purposes.

4. Lawful Basis of Processing

We process personal data based on:

  • Your consent

  • Performance of contractual obligations

  • Compliance with legal obligations

  • Legitimate business interests

5. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy

  • Comply with legal, tax, and regulatory obligations

  • Resolve disputes and enforce agreements

After the retention period, data is securely deleted or anonymized.

6. Data Sharing and Disclosure

We do not sell, trade, or rent personal information.

We may share data with:

  • Payment gateway providers

  • Logistics and shipping partners

  • Technology and hosting service providers

  • Government or regulatory authorities (when legally required)

All third-party service providers are bound by confidentiality and data protection obligations.

7. Data Security Measures

We implement appropriate technical and organizational safeguards, including:

  • SSL encryption

  • Secure servers and firewall protection

  • Restricted employee access

  • Regular security monitoring

While we take reasonable measures, no online system can guarantee absolute security.

8. Cookies and Tracking Technologies

Our Website uses cookies to:

  • Enhance browsing experience

  • Remember user preferences

  • Analyze website performance

  • Support marketing initiatives

You may disable cookies in your browser settings; however, certain features may not function properly.

9. User Rights

Subject to applicable law, you have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete data

  • Withdraw consent for marketing communications

  • Request deletion of your personal data

  • Lodge a complaint with relevant authorities

To exercise your rights, contact us at:
📧 support@Healthhand.in

10. Third-Party Links

Our Website may contain links to external websites. We are not responsible for their privacy practices or content.

11. Children’s Privacy

Our products and services are not directed toward individuals under the age of 18. We do not knowingly collect data from minors.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Website constitutes acceptance of the revised Policy.

13. Grievance Officer (India Compliance Requirement)

In accordance with the Information Technology Act, 2000, the contact details of the Grievance Officer are:

Name: Rajesh Kumar
Email: support@healthhand.in
Address: Plot No 11 Industrial area phase 2 chandigarh -160002
Phone: 7009334202

14. Contact Information

Health Hand®
Registered Office Address Plot no 11 industrial area phase 2 chandigarh-160002
Email: support@Healthhand.in
Phone: +91-7009334202

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